Refund policy

At Zen Pulse, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with our straightforward refund policy.

Eligibility for Refunds

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Time Frame

You have 30 days from the date of purchase to request a refund. After this period, we can no longer offer you a refund.

Process for Requesting a Refund

To initiate a refund, please contact our customer service team at [email protected] with your order number and the reason for the return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund Timings

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Exchanges

If you need to exchange an item for the same product, send us an email at [email protected] and send your item to our returns department. Once received, we will ship out the replacement item.

For any further questions about our refund policy, please do not hesitate to contact our customer service team at [email protected].